The Software Gap We Don’t Talk About Enough Every day, people interact with software that requires them to learn its logic—its menus, workflows, and edge cases. But in an age of generative AI, why is software still expecting humans to adapt, instead of adapting to them? We’re long overdue for a shift. From rigid interfaces […]
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Turning Crisis into Opportunity: Lessons from Losing Everything
Never Let a Good Crisis Go to Waste: Rebuilding with Resilience and Purpose Two months ago, my entire world changed in an instant. The recent Palisades Fire consumed my home, reducing everything I owned—my possessions, memories, and sense of stability—to ashes. Losing 100% of what I had was devastating. But in the aftermath of this […]
Level Up Your SaaS: Conversational AI & 10 Smart UX Upgrades
4 Years at StoryFile + Hands-On Alexa Training: How AI Redefines User Expectations It’s not just about automating tasks; it’s about making experiences feel personal and, yes, even empathetic. A JAMA Network study found that 78% of users actually preferred chatting with an AI chatbot over a physician, thanks to the bot’s detailed info and […]
Ideas for Re-imagining Brands with AI-First Partnerships
The rise of AI-first products is not just a technological shift, but a fundamental change. Potential collaborations between established digital platforms and AI-first products can lead to innovative solutions that enhance user experience and open new market opportunities. While Mobile-First thinking revolutionized the UX design industry, embracing an AI-first approach is poised to create an […]
The Top 5 CXD Designer Roles Shaping AI-First Products by 2025
The rise of AI-first products is not just a technological shift, but a fundamental change. As we approach 2025, the landscape of customer experience design (CXD) is undergoing a significant transformation. The rise of AI-first products is not just a technological shift but a fundamental change in how we interact with digital systems. Artificial intelligence […]
Crafting Your AI’s Branded Voice: A 10-Step Guide
How to Craft the Perfect Tone: Developing Your Brand Voice for AI Applications In today’s competitive business environment, brands are often willing to invest millions to create comprehensive graphical style guides that keep their visual branding consistent across all platforms. However, an equally crucial—but often overlooked—element of branding in the digital age, is creating a […]